Shipping policy
Processing Time
All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $5 |
| Free Standard Shipping | 5-7 business days | Orders over $100 |
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Damages
Monopatia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.